Return Policy for Aircrafts portal
We want you to be completely satisfied with your purchase on Aircrafts Portal. If you’re not entirely happy with your order, we’re here to help! Below you’ll find our return policy detailed for your convenience.
Return Window
You have 30 days from the date you received your order to initiate a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unused and unopened, with all original packaging and materials included.
- Accompanied by a proof of purchase or receipt.
Non-returnable Items
Please note that we do not accept returns on:
- Opened or used items.
- Sale items or gift cards.
- Special orders or personalized items.
- Products missing serial numbers or UPC.
Process for Returning an Item
1. Contact Us: To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. We will provide you with a Return Authorization Number (RAN) and return instructions.
2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund based on the condition of the returned item.
4. Refund: If your return is approved, we will initiate a refund to your original method of payment. Please allow a certain number of days for the refund to process, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address provided in the return instructions.
Questions?
If you have any questions about our return policy, please contact us at [email protected]. We’re here to ensure your shopping experience is as smooth and satisfying as possible!